Not only do you need to know how long the timeline is, but you also need to know when the clock. It’s a 3-digit alphanumeric shorthand attached to a returned ACH transaction explaining why an ACH transfer is reversed. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. The chargeback reverses a money transfer from the consumer's bank account, line of credit, or credit card. UA05 Fraud – Chip Counterfeit Transaction. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. View full document. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12: Account Number Not on File: 31: Transaction Amount Differs: 34:Summary of Changes, 13 December 2018 The following are changes with the most recent publication of this document. Immediately reverse erroneous or duplicate transactions or issue credits to cancel it. The list of chargeback reason codes in this article. What is the chargeback reason code? The reason code is an alphanumeric 2 to 4-digit code provided by the issuing bank that identifies the reason for the dispute. Statistics from Juniper Research estimate that online sellers will have lost $130 billion to online fraud between 2018 and 2023. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. . This ranges anywhere from roughly 60 to 90 days after purchase. 1: goods not received. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). What is Visa chargeback reason code 13. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. Updated Disputes/Chargeback Policy Coming April 2024Chargeback Guide June 2020 - Free ebook download as PDF File (. If the chargeback is in the customer’s favor, the bank reverses the transaction and debits the business’s acquiring bank instead of crediting itThose reasons are explained through the corresponding reason codes. The reason code used to describe the dispute will determine the chargeback time limit. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. 4 falls under the “Processing Errors” category. Do you want to know how to handle chargebacks as a merchant? Download the Chargeback Guide from Mastercard and learn the rules, procedures and best practices for managing disputes and preventing fraud. Clearing. Mastercard chargeback reason code 4999 falls under the “Point-of-Interaction Error” category. Reason codes are alphanumeric strings of text provided in a chargeback notification as a means of explaining the cause for the dispute. Below is a simple set of instructions, based on different situations: If the transaction was verified using SCA ( 3D Secure ): provide this proof. 4999: 12. 4999: Domestic Chargeback Dispute (Europe region only) The issuer can supply this message for a domestic chargeback that doesn't meet another chargeback. The reason code may not necessarily reflect the actual reason for the chargeback, but you ought to respond to it based on the provided chargeback code. EMV has been a mostly global standard since 2004. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Time limit - 120 days for ISSUER/CARDHOLDER and 30 days for ACQUIRER/MERCHANT. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. 4853 – Cardholder Dispute – Goods or Services Not Provided. Chargeback Reason Code . Request for Information. That said, looking up purchases using this number can make it easier to provide info following an. Summary of Changes, 13 December 2018 The following are changes with the most recent publication of this document. These may impact the dispute time limits. Code 4807: Fraudulent Card-Present Transaction. You can see a reason code 11. Clearing. Discover. Only an issuer can initiate the chargeback process. Goods / Services Damaged or Defective. The network hasn't wholly disallowed some old codes. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. Double-check calculations and transactions before finalizing them. Immediately reverse erroneous or duplicate transactions or issue credits to cancel it. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. Specify the invoice date and net due date to assign to chargebacks. Example: 25. Step 2: Customer initiates the chargeback. MasterCard does not have an equivalent reason code. . Also, remember that the time frame for your response includes any processing required by the acquirer. Here are some numbers on chargeback reason codes: 30% - the number of chargebacks that result from transactions made with a stolen card. Replaced Chapter 1, Processing Procedures— MasterCard Dual Message System. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. We have mentioned all the chargeback categories above to explain the Chargeback Reason Codes according to the card networks. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. 3 Changed Discover Reason Codes to match what is shown in the UI. . 6: Technical. Total views 100+ Dr. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. Find your dispute ticket by choosing between the “Open” and “Closed” tabs. 4999 - Domestic Chargeback Dispute (Europe Region Only) Reason. The issuer investigates. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. EN. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Some Mastercard reason codes (4808, 4870, and 4871) proceed directly to arbitration if the issuer does not accept the merchant's representment. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. However, they don’t address the reason why that chargeback was issued in the first place. . The Chargeback Reason is fraud-related and the Chargeback Notice identifies that one of the below chargeback codes (each, an "Acceptable Reason Code") applies: Acceptable Reason Codes. 11, 16. Visa anticipates that changes to the required up-front information will help eliminate the back-and-forth between merchant, acquirer, and issuer, intending to result in a quicker chargeback resolution time for our merchants. Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes Description of Change Where to Look Incorporated the changes announced in “AN 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that included instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Sobald wir eine Chargeback-Meldung erhalten, leiten wir diese unmittelbar an Sie weiter. It’s important that you include a copy of your customer terms and conditions in order to prove that the customer knew what to expect from the outset. Mastercard Chargeback Guide is a comprehensive document that explains the rules and procedures for resolving disputes between cardholders, merchants and issuers. The third digit indicates the specific reason within that category. 16 Chargeback Reason Code 71 – Declined Authorization. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. Timeframe: Under card network rules, a cardholder has up to 120 calendar days from the settlement date to initiate a chargeback (depending on the chargeback reason code). Reason codes are just what they sound like, an identification code used to categorize why a transaction is being refuted by the card holder. Discover Chargeback Reason Codes Explained. Braintree Support Articles. 1 Allocation Fraud and Authorization related chargebacks will be processed through an automated workflow. Arbitration Chargeback/1442 Message - MasterCard. In fact, 91. 4808: This code can refer to: Account Number Not on File. However, Shopify has whittled down these 100+ reason. There are also specific return time frames, which can differ. It can range from 60 to 120 days from the billing date. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is. Authorisation. This list was generated 5/4/2022. Improper Use of Message Reason Code 4999. Select a tab to see the possible. Valid chargeback reason codes are defined in UDC 03B/CB. non_receipt: The buyer claims they didn't get the goods or services. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. 11/03/15 Updated these MasterCard Chargeback Codes: 08, 12, 31, 34, 42, 53, 55, 59, 60, 70, 71. Once you know why a chargeback happened, you can start building a case to address the claims that were made. Reason codes are just what they sound like, an identification code used to categorize why a transaction is being refuted by the card holder. Reason code 83 represents a chargeback categorized as. Check with the issuing banks to determine what time limits may apply to you. Pages 100+ Identified Q&As 7. In most cases, you will have 20-45 days in which to respond to a chargeback. processed the transaction correctly. Description of Change Where to Look Incorporated the changes annoAdded the following fields - Store ID, Credit Card Chargeback Reason Code. 63 Failed Travel Merchant-Intra-EEA and Domestic EuropeanIdentity theft and account breaches in which the merchant is the victim, for example, fall under reason codes 01, 02, and 14. . Many subscription payment disputes are made under code 13. Common reason codes Mastercard. Typical chargeback reason codes are: DA: Disputed amounts. Not only that, but a higher win rate may incentivize banks to conduct greater due diligence before filing a chargeback in the future. 4999: Domestic Chargeback Dispute (Only for Europe) American. 4800–4999. American Express is incentivized to keep their customers happy. 4860 Credit Not Processed. e. Let’s say you got a Visa chargeback with reason code 13. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. . This is commonly caused by either true fraud or friendly fraud. Having a Lax Attitude Toward Industry Rules & Regulations. 2 – EMV Liability Shift Non-Counterfeit Fraud. . Chargebacks are almost always initiated by customers, but businesses can request them as well (although this doesn’t happen often). . If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. Description of Change Where to Look. Each chargeback received a numeric code which is known as the “reason code”. Write Off. Deleted Failure to Compare Signature table Compliance Case Filing, Time Frames andIssuer Use of Message Reason Code 7622. 11, 16 November 2015, Elimination. There are over 80 unique return codes, each representing a different return type. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. Description of Change Where to Look Incorporated the changes announced in “AN 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that included Clearing. 9/7/2022. BIO 101. Chargebacks were introduced as a form of consumer protection against. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. ” This reason code is used when the cardholder claims that a transaction charged. 4859 Addendum, No-show, or ATM Dispute. Despite concerns about increased friction, every merchant should deploy 3-D Secure at checkout. . 11, 16. The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. Friendly fraud. Reason codes vary by card brand. Visa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. F01. . Merchant category codes directly impact chargeback management, too. Updated the following columns - card type, response due date. Notification of Fraud. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. There are a variety of issues that can serve as the root causes of a chargeback, ranging from fraud to improper card processing to dissatisfaction with the quality of the goods or services provided. The chargeback will remain and your account will not be credited. MASTERCARD. Cardholder-Activated Terminal (CAT) 3 Device. The most comprehensive guide to chargeback reason codes. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. A Mastercard chargeback reason code is a code number that’s assigned to one or more specific chargeback issues when a Mastercard is declined. . . Most chargebacks occur due to merchant error, true fraud and friendly fraud. You’ll want to carefully review all chargeback reason codes so you are familiar with the very detailed regulations. Specifically, these updates only pertain to transactions that are charged back after Oct. . For more information on these and other updates, check out our complete chargeback reason. Also, just like American Express, Discover functions as both a card network and an. . A reason code is how banks categorize the reason for a chargeback. A chargeback filed due to buyer’s remorse is a prime case of friendly fraud; a situation where a customer side-steps a return policy in order to gain an illegitimate refund. Click on “report a problem” and select the transaction in question. ” Currently, merchants can already prevent many 10. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. During this process, the representative of the institution examines the reasons’ list. September 2011: 5. However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. Step #2 | Report the Scam to PayPal. 1: Fraud (10) EMV Liability Shift Counterfeit Fraud: 10. Return fraud happens when consumers bring an item (or items) back to you to request a refund in the form of store credit or cash. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. In that way, winning one dispute may help prevent the next chargeback to come after it. If the merchant attempts to force a transaction through after the presentment window, the bank may respond with a “late presentment” chargeback. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. 2. pdf), Text File (. For best results, your chargeback win rate should be as close to 100% as possible. Pages 100+ Total views 100+ Collège April-Fortier. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. Authorisation. For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA. Older time limits for disputes. Doc Preview. Please refer to chapter 5 for more information. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Chargeback reason code 75 is issued when a card issuer receives a complaint from a cardholder stating that the name of the merchant that. 5600–5699. New Visa CE 3. There are several types of chargeback reason codes that can be used, including the following: 1. Clerical The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. It indicates that the merchant has not properly deposited the transaction amount within the card network’s acceptable time frame and a chargeback will be issued as a result. Both EFM and ECM measure compliance at the MID level. These codes are broken down into five different category. . 7 • A transaction has been processed against a card number that is invalid because it does not exist, has not been assigned to an active cardholder account, or is otherwise incorrect. The system does not accept Blank as a value, even if it is defined in the UDC table. Ensure that the digits of the. Description of Change Where to Look Incorporated the changes annoThe standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. That suggests that in the times when merchants are compelled to file a dispute, most of the time they will prevail. 4999: Domestic Chargeback Dispute. Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. Visa chargeback reason code 75 is filed as an honest mistake. Code: Category: Description: 10. Chargeback reason code 11. Summary of Changes, 10 May 2016 This document reflects changes made since the 28 April 2016 publication. Chargebacks with the following reason codes have been requested due to fraudulent activity: Chargeback reason American Express reason code. 02/10/16 Added Debit Chargeback Reason Codes. Learn how to handle chargebacks with Mastercard's comprehensive guide for merchants. Discover is a credit card network and an issuing bank—just like American Express. Now, compliance cases go through Visa Resolve Online (VROL). [1] Sift. Simplify reason codes; Let’s look at each of these objectives a little more closely. 5000–5599. But cardholders and merchants have different time limits. Accessed October 31, 2022. English Deutsch Français Español Português Italiano Român Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Türkçe Suomi Latvian Lithuanian česk. Step 1: The cardholder disputes a charge. F02. Reason. An ACH (Automated Clearing House) payment dispute is a situation in which one party involved in an ACH transaction raises a concern or disagreement over the legitimacy, accuracy, or authorization of the transaction. 2. The most comprehensive guide to chargeback reason codes. 11, 16 November 2015, Elimination. chargeback: The buyer filed a chargeback with the credit card issuer. Train the staff on how to handle credit, debits, and reversal. 1. Chargeback Reason Codes. 4999 - Domestic Chargeback Dispute (Europe region only) The issuer may use this reason code when a dispute is possible under domestic rules, but doesn’t meet another chargeback categorisation. Updated August 23, 2023. 4 Updated Discover chapter for April (2012) Enhancements Chapter 2 1. Chargeback Reason Codes The Ultimate Guide; BIN Lookup Find a Card's Issuing Bank;. The good news for those using Shopify Payments, the hundreds of reason codes and buckets them into eight. Encrypt transmission of cardholder data. Each reason code has its own set of regulations regarding: Proper and. . instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. 1. 4853 – Cardholder Dispute – Credit Posted as a Purchase. . 4999: Domestic Chargeback Dispute (Europe region only) The issuer can supply this message for a domestic chargeback that doesn't meet another chargeback. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,Chargeback Reason Codes The Ultimate Guide; BIN Lookup Find a Card's Issuing Bank; ROI Tool The Cost of Chargebacks; Resource Hubs. Some 90% of merchants said “cardholder abuse of the chargeback process” was a leading concern for their business. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. Merchants who believe they have received an invalid chargeback under reason code 13. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. A payment capture is the legally binding point at which transactional funds move from a cardholder's account into a merchant’s account. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. 11, 16. . Reason Codes Category 4: Processing Errors. “American Express Chargeback Reason Codes | Sift”. Each code has a different timeline. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involving instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. The claim often, but not always, involves automated teller machines (ATMs). “Late Presentment” is a reason code description for three of the four card brands (reason code 12. Unfortunately, it is pretty challenging to prevent friendly fraud. Acquirer Use of Message Reason Code 7623. Visa ® has launched the CE 3. Sometimes, customers get wrongly debited due. Never swipe a card back and forth or at an angle, as it may cause the reader to misread the stripe. . 11, 16. ). Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. The implication is that the merchant is at fault. Do not rely on. The terms may be different, but the process remains fairly unchanged. Wenn Sie informiert werden, dass ein Chargeback vorliegt, heißt dies, dass die Transaktion vom Karteninhaber storniert wurde. Attach a copy of the statement (printscreen from the Internet banking might be the easiest). This is a program that allows American Express to process any dispute immediately as cardholder files a chargeback for any reason than actual fraud. Chargebacks. Summary of Changes, 13 December 2018 The following are changes with the most recent publication of this document. 6, "Chargeback Reasons" Added requirements for each Chargeback Reason code. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. Mastercard Chargeback Reason Code 73: Duplicate Transaction. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. On that note, below are some vendor missteps that could result in Visa reason code 13. Attach a copy of the statement (printscreen from the Internet banking might be the easiest). The tickets were held at the box office, and no signature, swipe or imprint. 2. 2: Canceled Recurring Transaction, and those disputes would still go through the normal chargeback process. Description of Change Where to Look Incorporated the changes annoBecause of this, banks, merchants, and card networks often classify chargebacks into three distinct categories to determine how they should be approached. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. After the introduction of Visa Claims Resolution, Visa set the goal of resolving all disputes in less than 31 days. Network Processing ® © These mandates often involve changes to the transaction process, the addition or removal of certain chargeback reason codes, or changes to the various phases and deadlines involved in the chargeback process. Under the legacy Visa Chargeback system, there are 22 chargeback reason codes (And remember, this is just for Visa. 11, 16. 11, 16. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. Paid by alternate means and card. As we touched on earlier, chargebacks can happen due to technical errors. Category. All chargebacks start with a customer making a purchase in person, in an app, or online. Region Only) 4855 Goods or Services Not Provided. FR4 Immediate Chargeback Program. To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. This definitive tour containing the chargeback reason codes after each of the four major card networks. 5700–7299. Each chargeback received a numeric code which is known as the “reason code”. Try Shopify free for 3 days, no credit card required. Chargebacks with the following reason codes are requested due to fraudulent activity. Under the new VCR process, there will be 4 dispute categories: Fraud, Authorization, Processing Errors and Consumer Disputes. If a dispute has a strong enough basis to warrant a chargeback, Discover will send a chargeback notice to the merchant along with the reason code for the chargeback. Immediate chargeback program. Take the time to note the following dispute reason codes for Visa. Reason Code Reason Code North-America Reason Description; 4540: F29:. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. Code 10. . Chargeback prevention strategies vary based on the reason for the. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. 11, 16. Domestic Chargeback Dispute (Europe Region Only): A centrally acquired domestic transaction,. 4 Fraud – Card-Absent Environment. Removed these Discover Chargeback Codes: AL, CA, IC, IS, NC, SV, U03, UNR. 4: Other Fraud – Card-Absent Environment. A chargeback is the potential outcome of a disputed credit or debit card transaction. 4853 Cardholder Dispute. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. This guide covers the chargeback cycle, the roles and responsibilities of the parties involved, and the specific chargeback codes and time frames for each card program. Technical. Additionally, one clearing transaction. Here’s how your store can prevent and deal with chargebacks. 2. Chargeback reason codes. Mastercard chargeback reason code 4999 falls under the “Point-of-Interaction Error” category. 0 rule changes take effect April 15,. If you believe you have received an ACH return in error, you can contact your bank. Description of Change Where to Look Incorporated the changes announced in “AN 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that includedThe chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. This would be filed using reason code 12. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involving 10. About American Express chargeback reason codes. English Deutsch Français Español Português Italiano Român Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Türkçe Suomi Latvian Lithuanian česk. [noun]/* rēzən kōd /. #9. 1? Visa chargeback reason code 12. Each code corresponds to an issue or problem. This will be referenced in the chargeback notice you received. . Some crucial examples of specific documents used as compelling evidence are as follows: Delivery confirmation of the order; Conversations with the customer; Verification codes (AVS, Authorization, Card Security Code, 3D Secure 2. Read the Chargeback Advice letter carefully. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. 3. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involving A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Note. Train the staff on how to handle credit, debits, and reversal. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. Visa chargeback reason codes. The terminal action codes are in Table 122 of the 4.